Terms and Conditions of Sale

GENERAL TERMS AND CONDITIONS OF SALE

A.S.O. HOSPITALITY

Document updated on April 16th, 2026

1. Preamble

On the occasion of certain sporting events it organizes (the Events), Amaury Sport Organisation (A.S.O.) is offering legal entities (the Client), via its internet platform https://www.aso-hospitalite.fr/en (the Site), the purchase of accesses to the hospitality programs set in the frame of the Events (the Programs). The Client wished to purchase accesses to the Programs. To this end, A.S.O. and the Client (the Parties) have decided to enter into a contract (the Contract).

The Contract comprises, in descending order of importance, the pro-forma invoice (the Invoice), these general terms and conditions (the General Terms and Conditions) and the commercial offer, which form an indivisible whole. In the event of any contradiction between the contractual documents, the Invoice shall prevail over the General Terms and Conditions.

The Contract, of which this preamble forms an integral part, governs the relationship between the Parties with regard to the subject matter hereof. It replaces any document and oral or written agreement exchanged between the Parties prior to its conclusion and relating to its subject matter.

The Client is informed that the program entitled “Hélico à la carte” in connection with the Tour de France is neither organized nor sold by A.S.O., but by the company Voyage Sport Organisation (V.S.O.). V.S.O.’s general terms and conditions of sale are attached in Appendix 1 and apply to this Program.

2. Purchase of the accesses to the Programs

2.1. Purchase method

The accesses to the Programs shall be ordered via the Site.

It is not possible to purchase access to more than one Program per order.

A.S.O. reserves the right to refuse an order placed by a Client whose activities are linked to or promote, in any form whatsoever, a political, philosophical, moral or religious opinion, or which are likely to damage the image or smooth running of the Program and/or the Event.

2.2. Price and payments terms

2.2.1. Price are indicated in euros, tax excluded.

A.S.O. reserves the right to modify its prices at any time but the accesses to the Programs will be invoiced on the basis of the rates in force at the time the order is placed.

For certain Events, A.S.O. will offer the Client the possibility of making a donation to an association chosen by A.S.O. The amount of the donation will be left to the Client’s discretion and will appear on the Invoice, without VAT.

2.2.2. In return for the accesses to the Programs, the Client shall pay A.S.O. the lump sum stipulated on the Invoice in euros, increased by any tax due on the day of payment.

The Invoice is payable within 8 (eight) calendar days of receipt by the Client.

In any event, full payment must be received by A.S.O. no later than

· 15 (fifteen) calendar days prior to the date of the Program subject to the order for Programs sold in the “Running” section of the Site;

· 8 (eight) calendar days prior to the date of the Program subject to the order for Programs sold in the “Cycling” section of the Site.

Payment may only be made by bank transfer or by cheque.

2.2.3. Any delay or failure to pay shall constitute a breach by the Client, unless the Client can establish the existence of a case of force majeure, and may result in the cancellation of the order at the own discretion of A.S.O. as well as the immediate termination of the Contract by operation of law and without legal formalities, without prejudice to A.S.O.’s right to demand payment of the amounts due under the order as well as any damages.

2.3. Commitment

2.3.1. The Client acknowledges having read and accepted these General Terms and Conditions upon creating its account on the Site.

2.3.2. Validation of the order by the Client on the Site renders the sale firm and final. The Client therefore undertakes to pay the Invoice in accordance with the conditions set out in Article 2.2. The Client shall not be entitled to claim any compensation or financial indemnity in the event that, for any reason whatsoever, it does not make use, in whole or in part, of access to the Programs.

2.3.3. In the event of total or partial cancellation of the order by the Client, for any reason whatsoever, the following amounts shall remain due to A.S.O. or, if already paid, shall be retained by A.S.O.:

· Cancellation more than 60 calendar days before the date of the Program: 30% of the total amount of the order including all taxes;

· Cancellation between 60 and 30 calendar days before the date of the Program: 50% of the total amount of the order including all taxes;

· Cancellation less than 30 calendar days before the date of the Program: 100% of the total amount of the order including all taxes.

Any cancellation must be notified to A.S.O. in writing.

3. Obligations of A.S.O.

A.S.O. undertakes to provide the Client with the accesses to the Programs directly or through the intermediary of third party service providers.

4. Obligations of the Client

4.1. Purpose

The accesses to the Programs are intended for the Client's customers, prospects, collaborators (employees, agents, volunteers…), natural persons (the Guests) for their personal use.

Each Guest participating in the Event must be aware of and comply with its rules.

The Client declares that he is not a sports event professional and does not obtain or use the accesses to the Programs for professional or commercial purposes or, in general, in order to make an economic profit from them. Consequently, the Client undertakes not to transfer, in any way or for any purpose whatsoever, in whole or in part, the accesses to the Programs.

4.2. Access to the Programs and/or the Event

No invitation issued by the Client may be considered as valid access to the Program and/or the Event. Only the invitations issued by A.S.O. or its service providers will allow access to the Program and/or the Event.

A.S.O. reserves the right to refuse access and/or expel from the Program and/or the Event any person whose behavior is likely to inconvenience the organizers, participants, spectators, service providers or customers or disrupt the smooth running of the Program and/or the Event.

4.3. Communication – visibility

4.3.1. The Client and the Guests agree to be filmed and/or photographed and that their image reproduced in this way may be freely used to refer to the Event by A.S.O. or its successors in title or assigns on any support whatsoever for a period of 5 years from the date of the order, for any purpose including for information, promotional and/or commercial purposes. The Client guarantees to have obtained the consent of these Guests for such use of their image.

4.3.2. Unless express authorization is granted by A.S.O. to the Client, in a separate contract and within the strict framework of this authorization, the Client shall ensure that it and the Guests comply with the following provisions:

(i) It is forbidden to capture and use in any form and for any use whatsoever - other than strictly for personal use within a restricted circle - any still or moving image representing all or part of the Program and/or the Event;

(ii) It is forbidden to distribute and/or sell to Guests and/or to any third parties any products and/or services within the Program and/or the Event;

(iii) It is forbidden to display any commercial brand in any form whatsoever (banners, signs, clothing, promotional items, etc.) on or around the site of the Program and/or the Event.

4.4. Safety instructions

The Client and the Guests undertake to comply with all safety instructions, particularly those relating to health, issued by A.S.O.

5. Secret and Confidentiality

The Client undertakes not to make any statement likely to damage the image of A.S.O., of the Program and/or the Event.

The Client undertakes to observe strict confidentiality and shall refrain from disclosing to anyone, for any reason whatsoever, any information that may have come to their knowledge in the course of the Contract relating to the Program, to the Event or, more generally, A.S.O.

Any reference to the Program and/or to the Event as well as any use by the Client of the logo of the Event or of any other distinctive sign relating to the Event or to A.S.O. as well as any use of terms such as "Supplier", "Partner", "Sponsor" of the Program and/or the Event is strictly prohibited. Failure to comply with this provision may result in the immediate termination of the Contract and the immediate payment of compensation set at 1/10th of the sums stipulated in the Contract, without prejudice to any additional compensation that A.S.O. may be required to claim for the damages incurred.

6. Client liability and insurances

The Client shall be responsible, for the entire duration of the Contract, for all actions of themselves or their Guests on or around the site of the Program and/or the Event.

The Customer is liable for any damage, harm, deterioration or deterioration of the hospitality area that may be noted by A.S.O. after it has been made available to the Customer. Consequently, the Customer undertakes to reimburse A.S.O., upon first request and upon presentation of supporting documents, for all costs incurred by A.S.O. in restoring this area to its original condition.

The Customer must immediately inform A.S.O. of any incident, bodily injury and/or material damage of any kind occurring in this area.

Furthermore, the Client undertakes to take out, at its own expense, and to maintain in force throughout the term of the Contract, insurance covering its civil liability and that of the Guests for all types of damage, whether physical, material or immaterial, direct or indirect, caused by it or by the Guests, and to provide proof of such insurance to A.S.O. upon request.

Civil liability (only for Running Events): in accordance with current legislation, A.S.O., in its capacity as organizer, has taken out insurance covering the financial consequences of its civil liability, that of its employees and that of all participants in each of the Events. With regard to the civil liability of Guests, the intervention of this insurance for the latter is limited to accidents that they may cause during the Event. This cover is in addition to, or in the absence of, any other insurance from which they may benefit. Proof can be provided to the Client on request.

Individual accident (only for Running Events): each Guest may take out insurance, when registering for the Event, guaranteeing payment of a lump sum in the event of physical damage (death or permanent disability) due to an accident occurring on the Event course. Compensation, depending on the damage and the cover limits chosen, is paid if the insured is the victim of an accident while taking part in the Event for which the insurance has been taken out.

This insurance is optional but strongly recommended. It may be taken out in addition to, or as an alternative to, insurance of the same type held in particular via a sports license. The information leaflet and application form are available on the website of each Event. If the Customer wishes to take out individual accident insurance for all his Guests, the Client should contact the MARSH broker (assurances.aso@marsh.com).

Material Damage: A.S.O. declines all responsibility in the event of damage (theft, breakage, loss…) to the personal properties of the Guests during Program and/or the Event. The Client and/or Guests will therefore not be able to take legal action against A.S.O. for any damage caused to the said personal properties. It is therefore the responsibility of the Client and/or each Guest, if he considers it necessary, to take out insurance covering these risks.

7. Termination

In the event of a breach by the Client or the Guests of any of the obligations set out herein, the Contract may be terminated by A.S.O. as of right, without any legal formalities, after formal notice to remedy the breach has been served on the Client by any conclusive means remained unfruitful; and this without prejudice for A.S.O. to any claim for damages. This formal notice may be of the order of an hour, depending on the nature of the failure or breach.

8. Force Majeure

The Parties expressly agree that A.S.O. may not be held liable if the Program and/or the Event is cancelled or interrupted due to force majeure. For the purposes hereof, the Parties agree to attribute the effects of force majeure to the following events: fire, climatic or political conditions making it impossible or very difficult to hold the Program and/or the Event and in particular : flood, epidemic (including COVID-19), terrorist attack (or threat of terrorist attack), hurricane, tornado, storm, thunderstorm, frost, hail unfavorable to the holding of the Program and/or the Event, earthquake, war, civil war, requisition, work stoppage, lock-out or strike of personnel and/or sportsmen necessary for the holding of the Program and/or the Event or for the transport of competitors or spectators, revolution, riots, crowd movements, legal moratorium, french “fait du prince”, withdrawal or suspension of administrative authorisations, withdrawal or suspension of authorisations to occupy the sites where the Program and/or the Event is held, theft of all or part of the equipment required to hold the Program and/or the Event, lack of electrical power, interruption or delay in transport or telecommunications, impossibility of retransmitting the Event by terrestrial hertzian waves, by cable or by satellite, conditions making it impossible or very difficult to maintain the safety of participants in the Event or spectators, substantial defection of participants in the Event.

9. Cancellation or interruption of the Program and/or the Event

In the event of cancellation and/or interruption of the Program and/or the Event for any reason whatsoever, in particular as a result of an event listed in article 8, the Client may not claim any reimbursement or payment of any compensation whatsoever and hereby waives all liability claims against A.S.O. for the purpose of obtaining damages on these grounds.

10. Intuitu personae

The Contract is concluded intuitu personae between the Parties. The Client's rights and obligations may not be assigned in whole or in part, delegated or transferred to a third party, by any means whatsoever, without A.S.O.'s express prior written consent.

11. Applicable law and jurisdictional competence

The Contract has been drawn up in French, which will in any event be considered to be the sole language of the Contract.

All of its provisions are governed by French law.

In the event of a dispute, an amicable solution will be sought before any legal action is taken by submitting a claim to A.S.O., by registered letter with acknowledgement of receipt, within ten (10) days of the dispute arising. Failing amicable settlement, any dispute to which the Contract may give rise shall be subject to the exclusive jurisdiction of the courts within the jurisdiction of the Paris Court of Appeal.

12. Miscellaneous

No tolerance on the part of A.S.O., even if repeated, shall constitute a waiver of any of the provisions of the Contract.

In the event of the invalidity of any of the provisions of the Contract, the Parties shall search in good faith for valid equivalent provisions. In any event, the other terms and provisions of the Contract shall remain in force.

Appendix 1 - V.S.O.’s general terms and conditions of sale

Updated on 3 October 2025

N.B. Please familiarise yourself with and carefully read these Terms & Conditions of Sale, including the standard information forms contained at the end, before submitting a booking request and purchasing any Travel Services, whether or not included in a Travel Package, through Voyages Sport Organisation, Travel Services that it does not produce itself.

Please download or print the full Terms & Conditions of Sale and retain a copy on a durable medium.

These Terms & Conditions of Sale have been developed in accordance with Articles L. 211-1 et seq. of the French Tourism Code, which set out the conditions under which activities relating to the organisation and sale of travel and accommodation services are to be performed. They take into account European regulations and International conventions, particularly in the area of air transport. They are supplemented by the terms and conditions of sale of each Travel Service Provider.

1. DEFINITION

1.1. Travel Service(s) refers to:

(1) the transportation of passengers, such as, for example, transportation by air, train, bus, etc.

(2) accommodation which is not intrinsically part of transportation of passengers and is not for residential purposes, such as, for example, an overnight stay in a hotel, etc.

(3) the rental of private cars, such as, for example, passenger cars or other category M vehicles (motorised vehicles designed and manufactured for the transportation of passengers with four or more wheels) with a maximum design speed greater than 25km/h, such as, for example, large family cars, or motorcycles requiring a category A driving licence.

(4) any other tourist service not intrinsically part of a Travel Service within the meaning of points (1), (2) or (3), such as, for example, a show, a sightseeing tour.

Any travel cancellation insurance that You may purchase under the conditions set out in Article 15 of these Terms & Conditions of Sale shall not constitute a Travel Service.

1.2. Travel Package or Package Travel refers to:

a combination of at least two different types of Travel Services for the purpose of the same trip or holiday, exceeding 24 (twenty-four) hours or including 1 (one) overnight stay, such as, for example, air travel combined with one or more overnight stays in a hotel, if those Services are:

· combined by one sole trader, including at the request of (tailor-made travel) or in accordance with the selection (à la carte travel) of the traveller, before a single contract including the Travel Services is concluded;

· irrespective of whether separate contracts are concluded with individual Travel Service providers:

- purchased from a single point of sale and selected before the traveller agrees to pay;

- or offered, sold or charged at an inclusive or total price;

- or advertised or sold under the term “package” or under a similar term;

- or combined after the conclusion of a contract, with the traveller having the option of choosing among a selection of different types of Travel Services, such as, for example, gift boxes;

The combinations of Travel Services where not more than one type of Travel Service as referred to in point (1), (2), or (3) (of the definition of Travel Service) is combined with one or more tourist services as referred to in point (4) of the same definition, is not a Travel Package if these tourist services:

· do not account for a significant proportion of the value of the combination - i.e. do not correspond to at least 25% (twenty-five percent) of the amount of the combination, are not advertised as and do not otherwise represent an essential feature of the combination;

· or, are selected and purchased only after the performance of a Travel Service as referred to in point (1), (2), or (3) (of the definition of Travel Service) has started.

1.3. Travel Service(s) Provider refers, inter alia, to:

airlines, tour operators, hotels, hotel chains and hotel groups, car rental companies.

1.4. Transportation Only refers to:

a Travel Service for the transportation of passengers as referred to in point (1) (of the definition of Travel Service) but not included in a Travel Package and relating to the booking and sale of airline tickets or other tickets on regular services.

2. THE PARTIES – ACCEPTANCE OF TERMS & CONDITIONS OF SALE

These Terms & Conditions of Sale (hereinafter the “TCS”) are provided by the Economic Interest Grouping Voyages Sport Organisation (hereinafter “V.S.O.”, “Us” or “We”), incorporated under French law, having its registered office at 40-42 Quai du Point du Jour 92100 Boulogne-Billancourt, France, registered on the Nanterre Trade and Companies Register, with SIRET business registration no. 409 758 448 00032, registered with Atout France under number IM092100117, holding a professional liability insurance policy from Allianz Iard - 1 Cours Michelet, CS 30051 , 92076 Paris La Défense, France providing cover with an annual aggregate limit of €5,000,000 (five million euros) and a financial guarantee provided by APST - 15 Avenue Carnot, 75017 Paris, France – Tel.: 01.44.09.25.35.

In these TCS, the person who will be required to contract with V.S.O. shall be referred to as “You” and the article “Your” used herein shall apply thereto.

You hereby confirm that you are 18 years of age or older and have the legal capacity to enter into the travel contract in accordance with the provisions of these TCS, which You fully understand and that You will be required to accept when placing Your order.

You also confirm that all information provided to V.S.O. is true, complete and accurate and You undertake to keep it up to date.

You guarantee that all participants identified in the booking also accept these TCS when placing the order.

You and all travel participants therefore undertake to comply with these TCS.

These TCS shall, where applicable, be supplemented by the relevant specific terms and conditions of any Travel Service Providers and any instructions and orders relating to the said Travel Services that will be communicated to You by V.S.O. before the conclusion of the Travel Contract as defined hereunder.

3. BOOKING TERMS AND CONDITIONS AND ARRANGEMENTS FOR CONCLUDING OF TRAVEL CONTRACT

Bookings shall be made by post, to the postal address V.S.O., Bâtiment Quai Ouest 40-42, Quai du Point du Jour - CS 90302 92650 Boulogne-Billancourt cedex– France, or by e-mail, to the address vso@aso.fr, by sending Us the registration form (hereinafter the “Registration Form”), that We shall send to You by e-mail or by post to the postal address indicated by You in advance, after You have indicated that You wish to receive it. Each booking request must be made in accordance with the version of these TCS in force on the date of Your request.

Your booking request via the Registration Form, subject to verification of availability, shall be deemed accepted upon receipt by You of Our confirmation by the sending via e-mail or post to the postal address indicated by You in advance, of a sales contract (hereinafter the “Sales Contract”) that You shall be required to sign and return to Us, accompanied by a deposit within the timeframe indicated in the Sales Contract.

The travel contract shall be deemed to have been definitively concluded on the date of sending by You of the duly signed Sales Contract (hereinafter the “Travel Contract”).

Where the Sales Contract is not returned within the specified timeframe, the Travel Contract shall not be concluded and Your booking requests shall be automatically cancelled.

You acknowledge that You have read and understand, prior to confirming Your order, the standard information forms on key rights under EU Directive 2015/2302 transposed into the French Tourism Code and available at the end of these TCS.

In accordance with Article L. 211-9 of the French Tourism Code (not applicable to Transportation Only, seasonal furnished rentals outside a Travel Package and general agreement for the arrangement of business travel), the Registration Form and accompanying brochure, the Sales Contract, Our TCS, the relevant specific terms and conditions of Travel Service Providers, as well as the standard information forms summarising the rights of the traveller, are designed to inform You, prior to placing Your order, inter alia, of the main characteristics of the transport and holiday-related services proposed, the contact details of the retailer and organiser, the price and arrangements for payment, the conditions for cancelling and terminating the Travel Contract, the insurance cover and the conditions for crossing borders. The pre-contractual information communicated to you in this way by V.S.O. forms an integral part of Your Travel Contract.

You accept that V.S.O. may modify this pre-contractual information before concluding the Sales Contract. V.S.O. shall notify You of such modification by any means.

Once the Travel Contract has been concluded, You shall be subject, inter alia, to the conditions of termination detailed hereunder.

The Travel Service(s) are named and personal. Subject to the application of Article 13 of these TCS, You are prohibited from selling or offering the Travel Service(s) for sale.

4. PRICE AND PAYMENT

4.1. Breakdown of price

Following acceptance of Your booking request via the Registration Form, the total price for Your booking shall be provided in the Sales Contract, which shall also specify the amount or percentage of the price of the Travel Services or the Travel Package to be paid as a deposit and the calendar for payment of the balance.

This price shall include the cost of all Travel Services selected or the Travel Package as well as the V.S.O. commission. Save where specifically mentioned in the Sales Contract, the price shall not include the costs of obtaining visas and passports, miscellaneous tips and gratuities, personal expenses and optional baggage, cancellation and assistance/repatriation insurance, drinks, nor certain mandatory services such as local taxes, for which You shall remain responsible.

The price of the Travel Services or Travel Package shall be indicated in euros, inclusive of all taxes (airport taxes, tourist taxes where applicable, etc.), at the USD to euro exchange rate, or any other exchange rate applicable, in force on the date of the order.

The price shall not include delivery costs, any promotional offers and personal discounts (“promo code”) indicated before final confirmation of the order.

The price is not subject to French VAT, pursuant to Article 297E of the French General Tax Code on margin scheme transactions.

V.S.O. may also charge an additional commission in the event that V.S.O. agrees to a request by You to modify, transfer or refund Your booking.

4.2. Price revision

NB: these provisions shall not apply where the Travel Contract only relates to:

- Transportation Only Travel Services, outside Travel Packages, covered by the terms and conditions of the Provider of said Services;

- seasonal furnished rental Travel Services, outside Travel Packages, which shall remain to be governed by Law no. 70-9 of 2 January 1970 and its implementing texts;

- Travel Services and Travel Packages sold on the basis of a general agreement for the arrangement of business travel, covered by the terms and conditions of the general agreement.

In accordance with EU Directive 2015/2302 and Articles L. 211-12, R. 211-8 and R. 211-9 of the French Tourism Code, the price of Travel Services or the Travel Package may be increased by a maximum of 8% if the specific costs as defined below increase after conclusion of the Travel Contract. Where the increase in price exceeds 8%, You may terminate the Travel Contract free of charge under the conditions set down in Article 10.2 of these TCS. In the event of a reduction of the said specific costs after conclusion of the Travel Contract, You shall be entitled to a proportional reduction in price, less Our administrative expenses for which We will provide proof to You on Your request.

Indeed, due to the nature of the Travel Services or the Travel Package, their price may change after the date of the order; increases or reductions in the price of Travel Services or the Travel Package shall only be possible up to 20 (twenty) calendar days before departure and where they are the direct result of a change i) in the price of the transportation of passengers resulting from changes in the cost of fuel (in USD dollars, using the Brent benchmark crude oil price recorded on the date of the order) or other power sources, ii) the amount of fees and taxes relating to the Travel Services ordered, including within a Travel Package, imposed by a third party who is not directly involved in the performance of the Travel Contract, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or iii) the exchange rates applied to the Travel Services ordered, including within a Travel Package, as referred to in the Sales Contract. The change shall apply to the portion of the price affected by the variation.

You shall be notified by V.S.O. in advance of any increase or reduction in the price of Travel Services or the Travel Package, on a durable medium (e.g. e-mail), accompanied by proof and a calculation.

You shall, under these circumstances, be required to pay the price in force on the date payment is made, which may have increased or reduced relative to the price indicated in the Sales Contract.

V.S.O. shall not be responsible for any increase in price resulting from non-payment.

4.3. Payment and payment arrangements

You will only be able to benefit from the Travel Services or Travel Package ordered once they have been paid in full.

Payments may be made:

- by cheque made out to V.S.O.

- or by bank transfer: V.S.O., BNP PARIBAS Agence Centrale:

• Bank code 30004 • Branch Code 00828

• Account No. 00010035288 • French Clé RIB check digits 76

• IBAN or SWIFT: FR76 3000 4008 2800 0100 3528 876 - BIC: BNPAFRPPPAC

- or by debit/credit card. Payments may be made directly to V.S.O. using the main debit and credit cards. V.S.O. shall, where applicable, be required to securely transfer the information on Your card to the Travel Service Provider to make the booking. You authorise V.S.O. to use the information on Your debit/credit card to (i) process payment for the Travel Services ordered, including within a Travel Package, and to cover any commissions relating thereto, and (ii) pay any insurance and travel assistance premiums, where applicable.

V.S.O. or the Travel Service Provider shall deliver the electronic tickets, confirmations, electronic receipts and all other travel documents to the e-mail address or billing address of Your debit/credit card if requested to do so by the payer/cardholder. All e-mail addresses must be valid at the time of booking.

5. REFUNDS

Refunds, where applicable, shall be made using the same payment method used at the time of Your purchase and in the name of the person who made the initial payment.

All refunds handled by V.S.O. shall, where applicable, be processed in accordance with the refund policy of the Travel Service(s) Provider(s) concerned. Where You request the refund of an airline ticket, please note that not all elements of the ticket price are refundable, as explained in the ticket terms and conditions.

6. PASSPORT, VISAS AND MEDICAL REQUIREMENTS

For information about the legislation applicable in terms of passports and visas, You must contact the embassy concerned before travelling or official websites, such as http://www.diplomatie.gouv.fr/fr/ or https://www.action-visas.com/ or www.traveldoc.aero.

Depending on Your country of origin/Your nationality and Your destination country, You may be subject to police, and entry and exit formalities when entering and leaving the territory.

It is Your responsibility to ensure You are in possession of a valid official identity document (national identity card or passport as appropriate), to complete the necessary administrative or health formalities (required to enter the territory, vaccinations etc.) and, where applicable, to be in possession of a visa.

V.S.O. shall not be liable for the consequences of failure to present a valid travel document/complete formalities required for You to enter the territory.

7. AVAILABILITY

The availability of Travel Services, including within a Travel Package, is usually guaranteed. In the event that, following Your order, a Travel Service becomes unavailable, in whole or in part, V.S.O. shall notify You without undue delay of such unavailability and give You the option of either being provided with another service of equivalent quality at an equivalent price, or being refunded for the Travel Service ordered, within 30 (thirty) calendar days of the request for refund, such that V.S.O. shall not assume any liability in this regard, subject to the application of the provisions of Article 10 of these TCS.

8. NO RIGHT OF WITHDRAWAL FROM THE TRAVEL CONTRACT

You may not exercise the right of withdrawal provided for under Article L. 221-18 of the French Consumer Code in respect of the purchase of Travel Services, including within a Travel Package, offered by V.S.O. due to be provided at a specific date or period, in accordance with the statutory provisions of Article L. 221-28 12° of the French Consumer Code applicable to distance and off-premises selling.

Besides, distance or off-premises contracts relating to a Travel Package or services for the transportation of passengers are excluded from the scope of the provisions of the French Consumer Code on the right of withdrawal, pursuant to Article L. 221-2 5° and 9° of the French Consumer Code.

9. TERMINATION OF THE TRAVEL CONTRACT BY V.S.O.

NB: these provisions shall not apply where the Travel Contract only relates to:

- Transportation Only Travel Services, outside Travel Packages, covered by the terms and conditions of the Provider of said Services;

- seasonal furnished rental Travel Services, outside Travel Packages, which shall remain to be governed by Law no. 70-9 of 2 January 1970 and its implementing texts;

- Travel Services and Travel Packages sold on the basis of a general agreement for the arrangement of business travel, covered by the terms and conditions of the general agreement.

9.1. Principle

In accordance with Articles L. 211-14 III and R. 211-10 of the French Tourism Code, where V.S.O. is required to terminate the Travel Contract before departure, it shall notify You without undue delay.

You shall then be refunded for all sums paid for the terminated Travel Contract without undue delay and, in any event, no later than 14 (fourteen) calendar days after termination of the Travel Contract. You may also claim additional compensation of an amount at least equal to the penalty for which You would have been responsible in the event of termination by You on this date, where such termination concerns any Travel Service, including a Travel Package, excluding any Transportation Only service, and subject to application of the provisions of Articles 9.2 and 9.3 of these TCS.

Where the termination relates to a Transportation Only service, You will have to refer to the general terms and conditions of the carrier providing such transportation to obtain information about any entitlement You may have to a refund/compensation.

9.2. Occurrence of a case of Force Majeure

You may not claim payment of additional compensation in cases where termination is required due to unavoidable and extraordinary circumstances. In such cases, You shall be notified of the termination without undue delay before the start of performance of Travel Services, including within a Travel Package.

Pursuant to Article L. 211-2 V 3° of the French Tourism Code, “unavoidable and extraordinary circumstances” means: “a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken”.

9.3. Termination due to insufficient number of participants

V.S.O. may indicate a minimum number of participants below which V.S.O. reserves the right to terminate the Travel Contract and not provide the Travel Service(s), including a Travel Package. Where this number is not reached, V.S.O. shall notify You of the termination of the Travel Contract, by any means, no later than:

- 20 (twenty) calendar days before the start of performance of Travel Services lasting more than 6 (six) calendar days;

- 7 (seven) calendar days before the start of performance of Travel Services lasting between 2 (two) and 6 (six) calendar days;

- 48 (forty-eight) hours before the start of performance of Travel Services lasting no more than 2 (two) calendar days.

You shall then be refunded by V.S.O. for all sums that You have paid without any entitlement to claim additional compensation.

10. TERMINATION OF THE TRAVEL CONTRACT BY YOU

NB: these provisions shall not apply where the Travel Contract only relates to:

- Transportation Only Travel Services, outside Travel Packages, covered by the terms and conditions of the Provider of said Services;

- seasonal furnished rental Travel Services, outside Travel Packages, which shall remain to be governed by Law no. 70-9 of 2 January 1970 and its implementing texts;

- Travel Services and Travel Packages sold on the basis of a general agreement for the arrangement of business travel, covered by the terms and conditions of the general agreement.

If You wish to terminate a Travel Contract relating to Travel Service(s) or a Travel Package, You may do so at any time before the start of performance of the Travel Services, whether or not included within a Travel Package.

However, it shall not be possible to partially terminate Travel Service(s) or a Travel Package, i.e. terminate only certain specific Travel Services and not others.

Termination of the Travel Contract shall be deemed to take effect on the date of receipt by V.S.O. of notification of Your wish to terminate the Travel Contract sent by registered letter with acknowledgement of receipt or by e-mail with return receipt to the address vso@aso.fr with “Termination” in the subject line.

Any refund due shall be made without undue delay and, in any event, no later than 14 (fourteen) calendar days after termination of the Travel Contract.

10.1. Payment of termination fees

If You decide to terminate the Travel Contract, V.S.O. shall require You to pay appropriate and justifiable termination fees. You shall remain responsible, where applicable, for the premiums for any insurance purchased.

The method of calculating the amount of termination fees used by V.S.O. is that of actual costs, i.e. those corresponding to the price of the Travel Service(s) or Travel Package, from which any cost savings and income from alternative deployment of the Travel Services by V.S.O. are subtracted. Where requested by the participant, V.S.O. shall provide a justification for the amount retained in termination fees.

The termination fees shall then be deducted from the amount of the deposit and/or any payment already made by You. Where applicable, a refund shall be processed. You shall, where applicable, be billed for any additional amount due which must be paid immediately using one of the accepted payment methods.

10.2. Occurrence of a case of Force Majeure

You shall have the right to terminate the Travel Contract before the start of performance of Travel Services, whether or not included within a Travel Package, without paying any termination fees, in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the Travel Contract or which significantly affect transportation to the destination. In this case, You shall be entitled to a full refund of any payments made, but shall not be entitled to additional compensation for damages.

Pursuant to Article L. 211-2 V 3° of the French Tourism Code, “unavoidable and extraordinary circumstances” means “a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken”.

Pursuant to Article L. 211-14 II of the French Tourism Code, these unavoidable and extraordinary circumstances must occur at the place of Your destination or its immediate vicinity and significantly affect the performance of Your Travel Contract or significantly affect transportation to Your destination. This may be the case, for example, if there are serious security problems at Your travel destination that are likely to significantly affect Your trip.

You are advised to refer to the recommendations provided by the Ministry of Foreign Affairs in the “Travel Advisories" ("Conseils aux Voyageurs”) section on the website www.diplomatie.gouv.fr. However, illness of the traveller shall not constitute unavoidable and extraordinary circumstances.

WE STRONGLY ADVISE YOU TO PURCHASE CANCELLATION INSURANCE, SUCH AS THAT PROPOSED BY V.S.O. IN ARTICLE 15 OF THESE TCS, COVERING YOU IN THE EVENT OF THE OCCURRENCE OF CIRCUMSTANCES REQUIRING YOU TO CHANGE OR CANCEL YOUR TRIP.

11. AMENDMENT OF THE TRAVEL CONTRACT BY V.S.O.

NB: these provisions shall not apply where the Travel Contract only relates to:

- Transportation Only Travel Services, outside Travel Packages, covered by the terms and conditions of the Provider of said Services;

- seasonal furnished rental Travel Services, outside Travel Packages, which shall remain to be governed by Law no. 70-9 of 2 January 1970 and its implementing texts;

- Travel Services and Travel Packages sold on the basis of a general agreement for the arrangement of business travel, covered by the terms and conditions of the general agreement.

11.1 Changes to minor elements of the Travel Contract

Before the start of performance of the Travel Services, including within a Travel Package, V.S.O. shall be entitled to make changes to the Travel Contract, including changes relating to the Travel Service(s) or Travel Package, relative to what was agreed when concluding the Travel Contract, where such changes become necessary after the Travel Contract has been concluded, provided that these changes are minor, are made in good faith, do not negatively impact the trip as a whole and subject to application of Article 4.2 of these TCS. V.S.O. shall notify You in writing of such changes without undue delay.

11.2 Changes to essential elements of the Travel Contract

If, before Your departure, V.S.O. is required to make changes relating to i) any of the essential elements of any Travel Service(s) or Travel Package ordered, as a result of an external event imposed on V.S.O., ii) the fact that V.S.O. cannot fulfil special requirements that were notified to Us by You and agreed to by V.S.O., or iii) an increase in price of more than 8% as provided for in Article 4.2 of these TCS, V.S.O. shall inform You without undue delay, on a durable medium, of the proposed changes and, where applicable, of their impacts on the price of the Travel Service(s) or Travel Package. You shall have the option to (i) accept the change, (ii) terminate the Travel Contract relating to the Travel Service(s) or the Travel Package free of charge, or (iii) where appropriate, accept another substitute Travel Service/Travel Package proposed by V.S.O., within a reasonable period specified by V.S.O.

Where You fail to notify Your intention to terminate the Travel Contract within 7 (seven) calendar days of the date on which You were informed of the change to the Travel Service(s) or Travel Package, You shall be deemed to have accepted it.

Where the change to the Travel Service(s) or Travel Package or the substitute service results in a trip or holiday of lower quality or cost, You shall be entitled to an appropriate price reduction.

If You wish to terminate the Travel Contract relating to the Travel Service(s) or the Travel Package to which the change applies without accepting a substitute Travel Service or Travel Package proposed by V.S.O., V.S.O. shall, where appropriate, refund all sums paid without undue delay and no later than 14 (fourteen) calendar days after the Travel Contract is terminated, without prejudice to any compensation for damages where the conditions in Article L. 211-17 of the French Tourism Code are satisfied.

12. AMENDMENT OF THE TRAVEL CONTRACT BY YOU

Only the person who signed the Sales Contract, or the person to whom the Travel Contract has been transferred in accordance with Article 13, shall be authorised to request a change to the Travel Contract.

You shall not be entitled to unilaterally change the characteristics of the Travel Service(s) (in particular the travel date, destination, place of departure, accommodation or mode of transport), whether or not included within a Travel Package, once the Sales Contract has been signed and returned by You.

However, V.S.O. shall use its best efforts to accommodate any changes to the Travel Service(s) requested by You, depending on availability.

Where the Travel Contract is amended at Your request, You shall be responsible for any additional costs, which may vary based on circumstances and depending on the type of changes You wish to make to the Travel Contract.

13. TRANSFER OF THE TRAVEL CONTRACT

NB: Transfer shall not be possible where the Travel Contract solely relates to:

- Transportation Only Travel Services, outside Travel Packages, covered by the terms and conditions of the Provider of said Services;

- seasonal furnished rental Travel Services, outside Travel Packages, which shall remain to be governed by Law no. 70-9 of 2 January 1970 and its implementing texts;

- Travel Services and Travel Packages sold on the basis of a general agreement for the arrangement of business travel, covered by the terms and conditions of the general agreement.

If You decide to transfer the Travel Contract, You must notify V.S.O., by any means that allows You to obtain an acknowledgement of receipt, no later than 7 (seven) calendar days before the start of performance of the Travel Services or Travel Package concerned, specifying the exact name(s) and address(es) of the traveller(s) to whom You are transferring the Travel Contract, who must satisfy all the conditions applicable to the Travel Contract and fulfil the same criteria as You to benefit from the Travel Services or Travel Package transferred (same dates of stay, same accommodation, etc.).

V.S.O. shall notify You of the actual costs of the transfer. You shall then be required to pay the exact amount of costs incurred by V.S.O. to process the transfer (including those relating to the issuing of a new travel ticket in the name of the traveller(s)) as well as any processing fees, within 5 (five) calendar days of a request for payment by V.S.O., accompanied by corresponding proof.

As the costs of issuing a new ticket in the name of the new traveller depend on the carrier and various factors (date of transfer, etc.), they cannot be reasonably provided in advance and shall therefore be communicated to You without undue delay after You have informed V.S.O. of Your decision to transfer the Travel Contract.

You and the transferee(s) shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer.

Any insurance purchased may not, under any circumstances, be refunded or transferred. Where the transferee(s) wishes to benefit from such cover, the transferee shall be required to purchase insurance in the transferee's own name on the date of the transfer.

14. LIABILITY OF V.S.O.

NB: these provisions shall not apply where the Travel Contract only relates to:

- Transportation Only Travel Services, outside Travel Packages, covered by the terms and conditions of the Provider of said Services;

- Travel Services and Travel Packages sold on the basis of a general agreement for the arrangement of business travel, covered by the terms and conditions of the general agreement.

By purchasing the Travel Service(s) or Travel Package from V.S.O., V.S.O. shall be automatically liable for the proper performance of the Travel Service(s), whether or not included within a Travel Package, up to the amount of the compensation for damages provided for in international conventions and these TCS, without prejudice to its right of recourse against the Travel Service(s) Provider(s).

However, V.S.O. may relieve itself of liability in whole or in part by providing proof that the damage is attributable to You, to a third party unconnected with the provision of the Travel Service(s) included in the Travel Contract, or due to unavoidable and extraordinary circumstances as defined in Article 9.2 of these TCS.

In any event, with the exception of personal injury or damage caused intentionally or by negligence, the liability of V.S.O. may not exceed 3 (three) times the total price of the trip or holiday of the traveller concerned.

15. INSURANCE

15.1 Trip Cancellation & Interruption Insurance

V.S.O. suggests purchasing optional Trip Cancellation & Interruption Insurance cover for 4% (four percent) of the total price of the Travel Services or Travel Package ordered.

The Trip Cancellation & Interruption Insurance policy shall be provided through Mutuaide Assistance S.A., a public limited company with share capital of €12,558,240 (registered on the Bobigny Trade & Companies Register under no. 383 974 086), having its registered office located at 126, Rue de la Piazza – CS 20010 – 93196 Noisy le Grand - CEDEX, France.

The information notice and general terms and conditions of the Trip Cancellation & Interruption Insurance policy shall be sent to You by e-mail with the Registration Form or shall be available when downloading the Registration Form.

The Trip Cancellation & Interruption Insurance contract must be subscribed and the insurance premium paid in full at the time of ordering the Travel Service(s) or Travel Package.

The premium paid by You shall be non-refundable (save in case of termination of the Travel Contract by V.S.O. or by You under the conditions set down in Article 11.2 of the TCS or the exercise of the right of waiver under the conditions set down in Article 15.3 of the TCS) and the insurance cover non-transferable (including within the context of a transfer in accordance with Article 13 of the TCS).

15.2 Comprehensive Insurance (Trip Cancellation & interruption/Lost & Delayed Baggage/Assistance & Repatriation)

V.S.O. suggests purchasing optional Comprehensive (Trip Cancellation & interruption/Lost & Delayed Baggage/Assistance & Repatriation) insurance cover for 5% (five percent) of the total price of the Travel Services or Travel Package ordered.

The Comprehensive insurance policy shall be provided through Mutuaide Assistance S.A., a public limited company with share capital of €12,558,240 (registered on the Bobigny Trade & Companies Register under no. 383 974 086), having its registered office located at 126, Rue de la Piazza – CS 20010 – 93196 Noisy le Grand - CEDEX, France.

The information notice and general terms and conditions of the Comprehensive insurance policy shall be sent to You by e-mail with the Registration Form or shall be available when downloading the Registration Form.

The Comprehensive Insurance contract must be subscribed and the insurance premium paid in full at the time of ordering the Travel Service(s) or Travel Package.

15.3 Right of withdrawal

We recommend that You verify that You do not already have such cover before purchasing any of the policies suggested by Us.

In accordance with Article L 112-2-1 of the French Insurance Code and subject to the terms and conditions in the insurance policy, You shall have a right of withdrawal, within 14 (fourteen) full calendar days, without being required to give a reason or pay any penalties, when You purchase, when making a remote booking, an insurance policy with a duration of more than one month (duration counted from the effective date of the insurance policy until the end of the period covered by the policy). The withdrawal period shall run either i) from the date the remote policy is concluded, or ii) from the date on which You receive the contract terms & conditions and information, where this date is later. This right of withdrawal is only available to private individuals who have purchased the insurance policy for non-commercial and non-business purposes.

In accordance with Article L. 112-10 of the French Insurance Code and subject to the terms and conditions in the insurance policy, You may also withdraw from an insurance policy, at no cost or penalty, within 30 (thirty) calendar days of concluding the contract, provided that the contract was concluded for non-business purposes and the insurance policy has not been fully performed or You have not made any claim under the cover provided under the policy. Any premiums paid shall be refunded to You within 30 (thirty) calendar days of the date on which the right of withdrawal is exercised.

In both cases, You may exercise this right by sending a request in writing under the conditions set down in the insurance policy.

16. YOUR OBLIGATIONS TO COOPERATE

16.1. Obligation to respect the rights of V.S.O. and third parties

While benefiting from the Travel Services or Travel Package, You shall not, under any circumstances, engage in any behaviour constituting a serious violation likely to negatively affect, endanger or cause harm to V.S.O. and/or any third party.

If You fail to comply with this obligation, You may have Your contract with the Travel Service(s) Provider(s) or V.S.O. immediately terminated, without any right to compensation or any full or partial refund of the price of the Travel Contract, which V.S.O. reserves the right to retain by way of initial compensation, without prejudice to any additional damages, and be immediately prevented from using the corresponding Travel Service(s).

16.2. Travel documents

V.S.O. shall, in good time before the start of performance of the Travel Services, provide You with the necessary receipts, vouchers and tickets, information on the scheduled times of departure and, where applicable, the deadline for check-in, as well as the scheduled times for intermediate stops, transport connections and arrival. You must notify V.S.O. without undue delay if You do not receive the necessary travel documents (such as boarding cards, travel vouchers or hotel vouchers) in their entirety or in time.

16.3. Notice of lack of conformity of Travel Services/request for assistance

Where You perceive a lack of conformity in the performance of a Travel Service (excluding Transportation Only services or services sold on the basis of a general agreement for the arrangement of business travel), including within a Travel Package, You shall be required to notify V.S.O. of this lack of conformity immediately, or without undue delay taking into account the circumstances of the case, at the address: vso@aso.fr.

Any complaint must be submitted in an appropriate manner that enables proof of the disputed facts to be preserved, by providing details of why You are dissatisfied, the travel date, date of stay or visit and the booking number.

Any complaint submitted more than 2 (two) years after the end of the trip shall not be entertained, subject to the time limit set down in Article 2226 of the French Civil Code.

Any lack of conformity shall be subject to the provisions of Articles L. 211-16 and L. 211-17 of the French Tourism Code.

Where You are in difficulty during performance of a Travel Service, including within a Travel Package, and require assistance, You must request assistance from V.S.O. without undue delay at the address: vso@aso.fr. V.S.O. shall provide appropriate assistance to You without undue delay taking into account the circumstances of the case. V.S.O. shall be entitled to charge You a reasonable fee for this assistance if this difficulty is caused intentionally by You or through Your negligence. The fee charged shall not, under any circumstances, exceed the actual costs incurred by V.S.O.

17. PREFERRED POINT OF CONTACT

If You have any questions concerning Your booking or Your Order for the selected Travel Services, please contact V.S.O. (preferably) using the e-mail address: vso@aso.fr.

For any queries, V.S.O. can also be contacted by telephone on 01.41.33.14.85 (standard rate number) or by post at Bâtiment Quai Ouest 40-42 Quai du Point du Jour CS 90302 92650 Boulogne-Billancourt cedex, France.

You consent to the information relating to the Travel Services being sent to You by V.S.O. via e-mail to the address provided by You. You shall be responsible for notifying V.S.O. without delay of any change to Your e-mail address.

18. PERSONAL DATA

When ordering a Travel Service, whether or not included within a Travel Package, from V.S.O., You are required to provide a certain amount of data and information. Some of these data enable You to be directly or indirectly identified and may be considered personal data within the meaning of the applicable regulations on the protection of personal data (hereinafter the “Data”).

18.1 Personal data processed

V.S.O. and its sub-contractors or service providers process the following data about You:

- Identification data: first name, last name, e-mail, home address and all data in Your passport and, where applicable, Your driving licence;

- Biometric data: Your scanned passport or driving licence;

- Location data: the places of departure and arrival of Your flight, of Your accommodation;

- Financial data: Your card data or payment instrument data.

Biometric, financial and location data are considered sensitive or highly personal data under data protection regulations.

18.2. Purposes of the processing of data:

The recipients of the Personal Data provided are generally the authorised employees of V.S.O., which is the Data Controller for these Data, and its sub-contractors, as well as the government and customs authorities of Your country of origin and the destination country.

V.S.O. collects these Data, for specific purposes, in accordance with applicable legal provisions and with Your consent, and in particular, for the purpose of:

- Providing You with information about the tourism offering;

- Selecting the appropriate tourism products for Your requirements and detailing their characteristics (interests, formalities, prices, etc.) and providing You with all information necessary to organise Your trip;

- Advising You on the different products (transport, services), making the booking, and preparing contract documents;

- Ensuring performance of the Travel Services ordered;

- Checking travel documents;

- Notifying you of any changes, confirming Your trip and providing You with relevant information in order to facilitate the organising of Your trip;

- Completing activity tracking information;

- Sales promotion activities;

- Updating data;

- Settling disputes or transferring to legal departments, litigation;

- Facilitating recovery and combating fraud;

- Sending e-mails or SMS, in order to deliver promotional offers, advertising or other marketing communications from partners of the sporting events organised by the Group to which V.S.O. belongs, where You have consented to such communication;

- Enabling any other purpose specified when collecting the Data, with Your consent where required.

18.3. Data Sharing

V.S.O. may share Data about You with:

1 Foreign contacts,

2 Sub-contractors,

3 ASO’s internal services and/or subsidiaries of the AMAURY Group

4 Government authorities.

18.3.1 Foreign contacts

V.S.O. shall be required, in the course of the Travel Services or Package Travel, to share Your Data with contacts located in Your destination country. In this case, V.S.O. may, where necessary, share Your Data with its local contact in order to make, update and amend the bookings requested by You and/or respond to Your requests in a satisfactory manner.

The contacts of V.S.O. are sometimes located in third countries that do not always have adequate protection of personal data, according to the European Commission, and for which there is no Adequacy Decision. Although some of these countries have, since 2023, had a data protection law largely inspired by the GDPR and a cybersecurity law compliant with ISO 27001 standards, V.S.O. shall not be liable for any processing of Data carried out in Third Countries and shall not, under any circumstances, serve as an intermediary to assist you with any requests.

18.3.2 Sub-contractors

In the course of the services offered and sold by V.S.O., V.S.O. shall be required to share Your Data with sub-contractors who facilitate the organising, booking and sale of Your trip as well as notification of any updates, changes, cancellation, etc. relating thereto.

This may include publishers of Travel booking software, such as Amadeus or Gestour, or any other sub-contractor that processes Your Data for the purposes of Your trip.

V.S.O. shall, where possible, share Your Data using secure methods and adequate legal measures. However, V.S.O. shall not be deemed liable for any processing carried out in Third Countries, even where such Third Countries have regulations on data protection and cybersecurity, where the European Commission has not issued an adequacy decision for the said country.

18.3.3 ASO's internal services and/or subsidiaries of the AMAURY Group

For the purposes of Your trip, V.S.O. shall, in the course of the Travel Services or Package Travel, be required to share Your Data with ASO’s internal services and/or subsidiaries of the AMAURY Group in accordance with the “need-to-know” principle.

V.S.O. shall share Your Data using encrypted data transfer methods, with a limited retention period.

18.3.4 Government authorities

In accordance with Regulation (EU) 2025/13 of the European Parliament and of the Council of 19 December 2024 on the collection and transfer of advance passenger information for the prevention, detection, investigation and prosecution of terrorist offences and serious crime (“PNR Regulation”), V.S.O. shall share Your Data for Your trip with government authorities, through Gestour and air carriers.

V.S.O., through its travel booking platform (Amadeus or other), shall share the following data from the API-PNR system with government authorities, for the purposes of combating terrorism or drug trafficking:

- API (Advanced Passenger Information) data: refers to information relating to Your check-in taken from Your passport or other travel document and general information relating to Your flight;

- PNR (Passenger Name Record) data: refers to information relating to the booking contained in the records created by airlines for each flight. This data makes it possible to identify You and access all information about Your trip: return flights, any connections, payment methods used, specific assistance requested on board, etc.

The API-PNR system is managed by the ANDV (French National Travel Data Agency) for the purposes required under the applicable regulations on the internal security of each country.

The ANDV shall be responsible for carrying out any checks deemed appropriate, necessary and proportionate for requests from competent jurisdictions and for sharing traveller data with said jurisdictions. The ANDV shall also be responsible for retaining all data directly connected with the trip which shall be retained for a maximum period of five (5) years if subject to a reasoned request by government authorities. In the absence of such a request, the ANDV shall retain Your data for a period of six (6) months.

V.S.O. disclaims all responsibility for the retention of Your data by the ANDV, whose priorities are set by its policy committee, headed by the Secretary General for Defence and National Security.

18.4 Your Data protection rights

Pursuant to the French Data Protection Act (Loi du 6 janvier 1978 relative à l’Informatique, aux Fichiers et aux Libertés), as amended, and Articles 15 to 22 of the General Data Protection Regulation (“GDPR”), You have a right of access, rectification and erasure in relation to Your data, in cases specified by law.

You may also object to being subject to automated decision-making pursuant to Article 22 of the GDPR. You may request information about the algorithm used for the said decision-making, and You may demand human involvement in decision-making relating to You.

You may also leave instructions for what is to happen to Your Data after Your death where You are a French resident.

You may exercise Your rights by completing the personal information rights requests form available at https://www.aso.fr/en/request-management or by sending an e-mail to dpoaso@aso.fr.

In accordance with Article 12 of the GDPR, We will ask You to provide a copy of a document to confirm Your identity, to ensure that it has not been stolen.

You may also send an e-mail with Your complete request and the identity document to Our DPO at the e-mail address: dpoaso@aso.fr or send Your complete request to the following address:

DATA PROTECTION OFFICER

Voyage Sport Organisation (V.S.O)

Bâtiment Quai Ouest

40-42 Quai du Point du Jour

CS 90302

92650 Boulogne-Billancourt cedex

FRANCE

We shall respond within the statutory deadline of 1 (one) month from receipt of Your complete request. Any incomplete request shall extend the deadline until receipt of all documents necessary to satisfy the request.

18.5. Marketing communications – Right to object

If You object to direct marketing, You may opt out by clicking on the link at the bottom of the page: https://www.aso.fr/en/request-management or sending an e-mail to dpoaso@aso.fr

18.6. Contact details of V.S.O. – Legal Notices

Voyages Sport Organisation (V.S.O.), an Economic Interest Grouping registered on the Nanterre Trade and Companies Register under number 409 758 448, with its registered office located at 40-42 Quai du Point du Jour, Boulogne-Billancourt (92100) France, represented by Mr Yann le Moënner, Admistrator.

18.7. Data retention period

The travel booking platform used by V.S.O. shares API-PNR data with the French National Travel Data Agency ANDV and the competent authorities of Your travel destination in a fully secure manner.

VSO does not retain the Data used to create PNRs, with the exception of passports, which are retained for 9 months in an encrypted database.

19. DISPUTES, MEDIATION AND APPLICABLE LAW

Any complaint arising from this Travel Contract must be submitted in writing, in French or in English, including Your first and last names and Your file number, to the registered office of V.S.O. by e-mail to the address vso@aso.fr or by post to the following address:

Voyage Sport Organisation (V.S.O)

Bâtiment Quai Ouest

40-42, Quai du Point du Jour

CS 90302 92650 Boulogne-Billancourt cedex

France.

If You are a consumer and the dispute relates to a national or cross-border dispute (You live in a Member State of the European Union), You may also refer the matter to a consumer mediator free of charge. This referral is optional and is not a mandatory prerequisite to legal action. The consumer mediator chosen by V.S.O. is the Paris Mediation and Arbitration Centre (CMAP – Consumer Mediation Service, 39 Avenue Franklin D. Roosevelt – 75008 Paris, France). You may also refer the matter to the competent public consumer mediator for the sector, namely the French Tourism and Travel Mediator, whose contact details and referral procedures are provided on the website www.mtv.travel.

To refer the matter to a consumer mediator, You must first contact V.S.O. by sending a registered letter with acknowledgement of receipt to the address indicated above.

In the absence of any response within 60 (sixty) calendar days or in case of an unsatisfactory response from V.S.O., You may refer the matter to the consumer mediator within 1 (one) year of the date of sending of the initial notification of Your complaint to V.S.O.

There is also a dispute resolution platform created by the European Commission, which can be accessed via the following link: http://ec.europa.eu/consumers/odr/.

These TCS were originally published in French which shall be deemed the official language and shall take precedence over any translation. They are subject to French law. The competent French civil courts shall, subject to public policy provisions applicable in the area of court jurisdiction, have exclusive jurisdiction in the event of any difficulties relating to the Travel Contract that cannot be resolved amicably between You and V.S.O.

20. PASSENGER RIGHTS UNDER REGULATION (EC) 261/2004

If You travel by air transport, You have rights, within the conditions and limits laid down by, inter alia, Regulation (EC) 261/2004 of 11 February 2004, that You may exercise against airlines if Your flight is cancelled, delayed or if You are denied boarding (e.g. in case of overbooking).

Regulation (EC) 261/2004 is applicable to flights:

- departing from an airport located in a Member State of the European Union or in the territory of Norway, Iceland and Switzerland, regardless of the airline;

- operated by a European airline, departing from an airport located in a third country to an airport located in a Member State of the European Union or in the territory of Norway, Iceland and Switzerland (unless the passengers receive benefits or compensation and are given assistance in the third country of departure).

21. CHANGES TO THE TCS

These TCS represent the entire agreement between Us and You relating to the subject matter hereof.

If, at any time, any provisions of these TCS are deemed or become invalid or unenforceable, such provisions shall be deemed to be deleted from these TCS and the validity and/or enforceability of other provisions of the TCS shall not be in any way affected or impacted by such deletion.

V.S.O. reserves the right to amend or update these TCS from time to time without notice. Subject to Article 11 of the TCS, such changes shall apply to You when they are connected with technical developments, provided that they do not result in any increase in price or reduction in quality, or with regulatory or legislative changes.

Standard information form for contracts relating to travel services (excluding Travel Packages) referred to in Article L. 211-1, I, 2° of the French Tourism Code

(excluding Transportation Only tickets, seasonal furnished rentals and Travel Services sold on the basis of a general agreement for the arrangement of business travel)

If You have purchased such a travel service, You benefit from the rights provided under the French Code of Tourism.

V.S.O. shall be fully responsible for the proper performance of the travel service.

Additionally, as required by law, V.S.O. has protection in place to refund Your payments in the event that it becomes insolvent.

More information on key rights under Directive (EU) 2015/2302 [see hyperlink below].

Key rights under the French Tourism Code:

Travellers will receive all essential information about the travel service before concluding the travel contract.

The service provider and the retailer are liable for the proper performance of the travel service.

Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the service provider or the retailer.

Travellers may transfer the travel service to another person, on reasonable notice and possibly subject to additional costs.

The price of the travel service may only be increased if specific costs rise and if expressly provided for in the contract, and in any event not later than twenty days before the start of the trip. If the price increase exceeds 8% of the price of the travel service, the traveller may terminate the contract. If the service provider reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the contract, other than the price, are changed significantly. If, before the start of the travel service, the trader responsible for the travel service cancels the travel service, travellers are entitled to a refund and compensation, where appropriate.

Travellers may terminate the contract without paying any termination fee before the start of the service in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the trip.

Additionally, travellers may at any time before the start of the trip terminate the contract in return for an appropriate and justifiable termination fee.

If, after the start of the trip, significant elements of the trip cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the trip and the service provider fails to remedy the problem.

Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

The service provider or retailer has to provide assistance if the traveller is in difficulty.

If the service provider or retailer becomes insolvent, payments will be refunded. V.S.O. has taken out insolvency protection with APST - 15 AVENUE CARNOT, 75017 PARIS, France – e-mail: info@apst.travel - Tel.: 01 44 09 25 35. Travellers may contact this entity if services are denied because of V.S.O.'s insolvency.

Website to view the French Tourism Code:

https://www.legifrance.gouv.fr/codes/texte_lc/LEGITEXT000006074073

Standard information form for contracts relating to package travel contracts

The combination of travel services offered to You is a package within the meaning of Directive (EU) 2015/2302 and Article L. 211-2 II of the French Tourism Code. Therefore, you will benefit from all EU rights applying to packages, as transposed into the French Tourism Code.

V.S.O. will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, V.S.O. has protection in place to refund Your payments and, where transport is included in the package, to ensure Your repatriation in the event that it becomes insolvent.

More information on key rights under Directive (EU) 2015/2302 [see hyperlink below].

Key rights under Directive (EU) 2015/2302 transposed into the French Tourism Code:

Travellers will receive all essential information about the package before concluding the package travel contract.

The organiser and the retailer are liable for the proper performance of all the travel services included in the contract.

Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the retailer.

Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than twenty days before the start of the trip. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If, before the start of the package, the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation, where appropriate.

Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

The organiser or retailer has to provide assistance if the traveller is in difficulty.

If the organiser or retailer becomes insolvent, payments will be refunded. If the organiser or the retailer becomes insolvent after the start of the package and if transport is

included in the package, repatriation of the travellers is secured. V.S.O. has taken out insolvency protection with APST - 15 AVENUE CARNOT, 75017 PARIS, France – e-mail: info@apst.travel - Tel.: 01 44 09 25 35. Travellers may contact this entity if services are denied because of V.S.O.'s insolvency.

Website to view Directive (EU) 2015/2302 transposed into national law: https://www.legifrance.gouv.fr/affichCodeArticle.do;jsessionid=B6B56671A51841699A8FB7B4B5EB08A2.tplgfr21s_1?idArticle=LEGIARTI000036242695&cidTexte=LEGITEXT000006074073&categorieLien=id&dateTexte=20180701